After rebooting droplet ping not possible

I am a beginner here and after rebooting my ubuntu 18.4.3 droplet I can’t even ping.

ping <ip address>

I can not access ufw in the web terminal of digital ocean.

I tried to restart ufw.service but when I run ‘systemctl status ufw’ it shows active(exited) and don’t know what to do next…

I’d appreciate any help, thanks!

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