Backup data / terminated account

Posted August 8, 2014 2.6k views

Dear DigitalOcean Owner,

My account was suspended due to aspam issue on one of our websites. Now your team suspend permanently our account without giving us access to backup our data. This very strange coming form respectable company like yours. We can understand that you want to end our relationship for a reason or another but keeping our data and didn’t allow us to backup it is really abuse. Hope you can resolve this matter and allow us to backup our data urgently . Ticket #337771 .



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3 answers


I’m sorry to hear that you’ve had an issue with your account. This forum is a place for community support and discussion. Your best course of action at this point is to follow up with the support team in the ticket providing as much detail as possible.

Hello Andrew,

They give same automated reply. I want to call them but no number is available. why they treat customers this way, I’m what’s wrong?

Please give a phone number , i want to call them..

I have the same problem !!