Question

Cannot access Droplet, Network Issue?

  • Posted February 22, 2020
  • Apache

As of early Friday morning our server has not been accessible via HTTP, HTTPS, FTP, SSH, PUTTY

Here are the errors I am getting… Putty : Connection Refused Chrome : ERR_CONNECTION_REFUSED SmartFTP : No connection could be made because the target machine actively refused it

I am able to ping the ip successfully, but that’s about it.

I tried restoring from a backup that I know is good, but not change after the restore.

I have a support ticket in, but no response for over 24 hours.

We need this server back up, frustrating!

Ion

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Hello, @RenderHub

Have you made any recent server side changes prior the issue (before Friday morning) ? If you’ve restored the droplet from a snapshot from a point (time) that you know everything was okay in theory everything should be a alright if there was a configuration issue.

You’ve mentioned that you already have submitted a support ticket and our team will be able to assist you with the issue.

Let us know how it goes.

Regards, Alex