Cannot create a Team in a, basically, empty account ...

Hello Friends,

I’m returning to an account that has been idle for several years (around four), and I’m running into a roadblock during the onboarding workflow.

At the moment, my account correctly shows no Teams, no Organizations, no Billing Information, and no Compute resources - essentially a blank, unused account. The only available action is the “Get Started” button, which leads directly to creating a Team.

The problem is that every attempt to create a Team fails. I’ve entered a valid team name and use the same email address associated with the account, but clicking “Continue” always results in:

Error creating team

There are no other paths forward:

• Trying to create an Organization simply redirects me back to the Team-creation step.
• There’s no way to add billing information (in case it needs that first) unless I get past the Team setup, which I can’t.

So at the moment, I’m stuck in a loop with no way to initialize the account.

My guess is that something about the account’s age or inactivity might be conflicting with newer DigitalOcean workflows, but that’s only speculation. If anyone has run into this or has suggestions on how to get past the error, I’d really appreciate the guidance.

Thank you! =:)