Question

Cannot get out of the reset password loop

Posted September 11, 2019 419 views
DigitalOcean

I’m trying to access my droplet and when attempting to log into my console, I’m told my password is wrong. I reset it and try again. I’m asked for the (current) password and I enter it.

I’m prompted to reset the password - I type in the current password but when I type in a new password (twice) I’m logged out immediately. It happens over and over and even with a new reset of the password.

Are there any solutions to this? I opened a digitalocean ticket but no response.

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1 answer

Hi there @gocoogs,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- Matt.

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