Cannot login and DO customer support is ignoring me

Hi!

Our production system ins on DO is broken, and I am unable to login to my DO account to fix it, because DO is not sending me the 2FA email. I double and triple checked, and it’s not in spam and nowhere else. I finally was able to raise a ticket, through this form: https://www.digitalocean.com/support/contact/, but entering the details just sends me an automatic email, saying:

Visit whatismybrowser.com and click Copy URL to clipboard, then paste the information in a reply to this email. (If you included your browser information when you opened your ticket, you don’t need to send it again.) A support agent will reply soon to verify your device.

I did so, but it has been ignored for more than a whole work day.

My complete product hosted on DO is down and I am unable to fix this because DO’s emails aren’t working.

My email is on Gmail, the domain is managed by DO, and I made sure that I receive emails from anywhere else (and in fact I received the DO email from the form). So it looks like DO’s support is just ignoring me.

What can I do in this situation?