Cant boot my droplet. Entering in to grub mode.


Please look into this matter its major issue. Suddenly my droplet crashed and cant access the website. Cant SSH into the server and when I access using console it’s getting into grub mode. I generated a ticket but nobody is helping. I will lose everything. Could you please ask your team to boot into the droplet and fix this or at least provide me SQL files of my databases;

My droplet IP address is

Show comments

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Hello friend!

It is difficult to say for sure what might be wrong. I can say that any droplet which is not quite old at this point will only run into issues of this type if something is configured in it’s operating system which might cause it. This is relevant as you may find some old mentions of changing the kernel setting in our control panel, which is outdated information for most cases now.

If you click on the droplet name at, you can then click on Recovery on the left side. From there you can set the droplet to boot from our recovery ISO and then power off and back on. When it boots back up you can use our web console, you will see a menu that loads with the ISO. You can mount the droplet’s drive at /mnt with a quick menu option. You can also find SSH login details on that screen which you can use to copy data out of the droplet if need be. This may make it easier to simply move data to another droplet, if you are not sure what caused the issues with the current one. For that job, I like to use rsync:

Of course this droplet can likely be fixed without the need to replace it, but with no certain path it can sometimes be the most cost effective option to simply create a new one.

Kind Regards, Jarland