Question

CNAME not working, www in general not opening my website

Posted April 11, 2020 246 views
DigitalOcean Accounts

Hello, My wordpress website is “ogmashare.com”.
Opening it via https://ogmashare.com works, http://ogmashare.com also works. but adding www. doesn’t.

Usually I never encountered this problem with digitalocean. I tried fixing it by adding a CNAME record that redirects to @ but it’s still not working.

Any help would be appreciated.

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1 answer

Hi there @ravingsmads,

The problem is not really the DNS here, your CNAME record for www is setup correctly. You can check that here:

https://www.digitalocean.com/community/tools/dns?domain=www.ogmashare.com

The problem seems to be your SSL certificate, it only includes your non-www version. You need to re-issue SSL certificate so that it includes both the www and the non-www version of your domain.

If you are using certbot the command would look something like this:

  • sudo certbot -d domain.com -d www.domain.com

Let me know how it goes!
Regards,
Bobby