Control Panel causes Firefox to become slow, freeze or crash

June 26, 2015 1.8k views


Currently it is near impossible for me to access the control panel via Firefox as I am constantly being told a script has become unresponsive.

This only happens in Firefox, Chrome appears to be working fine.

Could the be a client side issue? Or have other users experienced this?


  • I personally use firefox to access the control panel all day, every day. Can you share some details about what version of firefox and what OS you are running? Do you have any extensions that might be causing your issues with the panel?

  • I currently am using Windows 8 to access it running FF version 38.0.5 (current) and the only add-on I believe is installed in AdBlocker.

  • It is unrelated but sharing since issue is similar,

    Recently I was trying to install SSL via Start SSL and while doing that it needed to add some key in browser security certificate in order to reach their control panel..

    Well after which some how for some reason my chrome started to give me issue with accessing any SSL website including Digital Ocean.. Some how i messed up my OS security certificate settings or such.. Tried a lot to fix, install, uninstall, and everything but ultimately had to reinstall the OS itself..

    Do one thing to check, just install any OS in virtualbox and then install firefox and open digital ocean.. If it works, you can be sure, you have messed up something in your present installation..

    Try to re-install the FF then..

  • For me (Chrome 43, Win 8.1) the panel has always been not very responsive.
    Just a moment ago the tab with panel became unresponsive again, the reason I believe is that on every page some js is doing xhr requests for graphs stats - on every single page. Maybe getting them is not a big deal, but how it processes and stores the given data later might an issue. That's ridiculous and eats up a lot of RAM as well as CPU.

  • I see, good to know there is someone else experiencing this issue too.

    Hopefully a dev for the panel will see this and take a look at it.

2 Answers

Digitalocean's website was very strenuous on my netbook, but so were YouTube, Outlook and Facebook if you want some comparison. Here are my suggestions:

  1. Try a different browser - there's plenty of choice (Chrome/Chromium, Internet Explorer shudder, Opera, etc...)
  2. I could never get Chrome to run without crashing Vista - perhaps try running Ubuntu on your computer (it can be installed alongside Windows) if all else fails
  3. Try clearing your browser's cache, cookies and whatnot - you should be able to find out how to do this using Google... or Bing... or Yahoo... or Duck Duck Go... or something else
  4. Maybe too much stuff is running - close other tabs and programs while using DO's website - I currently have nearly 500MB of RAM used by Chrome with just 5 tabs. Yikes! (DO control panel, DO community x2, eBay x2)
  5. Try disabling JavaScript - this may break the page, but if it doesn't then there won't be any scripts to become unresponsive (use Google for guide, unless you want me to specifically link one)
  6. Perhaps there's another computer in the house? A tablet may also be worth a shot.
  7. Go and view your plugins... somewhere - there could be a plugin (maybe even one you're unaware of) causing issues. Try disabling them - don't worry, Digitalocean have no adverts :)
  8. Seems like a longshot and I just sort of want to end this off with an even number, but try using an ethernet cable instead of wifi

Phew! That'll keep you busy for a little bit.

  • Hi, thanks for the response.

    I'll try those things you listed however I can't get over the fact really, users shouldn't have to do this just to use the panel, you should be able to use the panel as you do with any other sites.

True, but nothing's perfect and it seems most of their users probably don't have major issues with it.
(I can't seem to reply to your comment - is DO turning into G+?!)

  • I understand.

    I believe you need to reply to your own answer, then your comment will display below mine.

  • Huh. It's just that in the comments to the original question there we reply buttons. Weird stuff.

Have another answer? Share your knowledge.