Question

Cpanel cannot be logged in

Hi!, I am the new membe here :) i was install a cpanel last hour, but, if i want log in, a error appear “A network error occurred during your login request. Please try again. If this condition persists, contact your network service provider.” i have try all tips, but not work anymore please, help me? this is for my college project :(


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Hey, RyanNya1998

I have the assumption that you’re trying to access cPanel using the root username. Keep in mind that you can not access cPanel with the “root” username. The “root” username only works for Web Host Manager - WHM.

Hope that this helps! Regards, Alex

We aren’t able to provide a lot of support for cPanel/WHM as we don’t license or officially support it but cPanel licenses come with support. I would recommend reaching out to cPanel (http://cpanel.net) and they should be able to assist you in troubleshooting this best.