Hello, my droplet has been off for a while but I have made a payment but when I try to access my droplet I get the error The droplet has been destroyed What can I do to recover the destroyed droplet?
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When you stop paying for your Droplet it gets destroyed as even if it’s off it’s still taking space. Anyway, to restore your Droplet you are going to need a Snapshot you made of it before it was destroyed, do you have one? If so, you can create a new Droplet and restore the Snapshot on it.
If you didn’t create a snapshot, then you can contact support and ask them if they still have a copy of your Droplet, it’s a really small chance they do but it’s worth the shot. You can reach them at:
Hope that helps! - KFSys.
Hello @richardmaimbo-lukindo
If you’ve created a snapshot of the droplet this will be perfect as you’ll be able to quickly spin up the droplet from the snapshot. Local backups can also help you restore your data.
If there are no valid payment methods on file to cover an outstanding balance, the account is past due, at which point:
- We email the account owner.
- We place the account on hold, which prevents creating new resources.
- The account’s existing resources continue to run.
To restore a past-due account, the account owner needs to log in and pay the balance.
Suspended accounts. If an account continues to remain past due, we email the account owner and the account is suspended, at which point:
- We power down the account’s resources.
- We redirect logins to the payment page.
To restore a suspended account, the account owner needs to log in and pay the balance.
If an account remains suspended for 14 days, all of the account’s resources are permanently deleted and cannot be recovered.
If you find that you are unable to make a payment, please contact our support team. Our billing and technical specialists can help you to find solutions to best protect your data and the hard work you’ve put into building and maintaining your project.
https://docs.digitalocean.com/products/billing/late-payments/#past-due-and-suspended-accounts
Regards
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