Difficulty logging into my website

Posted May 19, 2021 116 views

My account was suspended and I have paid up my dues but I cannot still access my website; enclosed is the receipt for payment made.
kindly assist

Hello truesource310!

This is a receipt for your latest DigitalOcean payment.

DigitalOcean Receipt - 17-May-2021

Amount: $7.89

101 Avenue of the Americas, 10th Floor

New York, NY 10013

To view your current month’s usage, navigate to and click on “View Usage Details”

Did you know that you can earn a $25 account credit for each friend you refer to DigitalOcean? Just visit your referral program page to spread the word:

We appreciate your business!

Happy Coding,

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Submit an Answer
1 answer

Hi @truesource310,

I’ve just pinged your domain and got the following:

PING ( 56(84) bytes of data.
--- ping statistics ---
2 packets transmitted, 0 received, 100% packet loss, time 1000ms

Notice the 100% packet loss part. This means that you don’t have your network up. First, enter your Droplet using the Web Console. If you are not sure how you can do that, you can check the following documentation:

Once you are inside your Droplet, type in:

sudo netplan apply

That should restart your network. Once the command finishes, try to ping an IP:


Does it work? If yes you got your Network back and most probably your Website as well.