Question

Difficulty logging into my website

My account was suspended and I have paid up my dues but I cannot still access my website; www.truesource.xyz enclosed is the receipt for payment made. kindly assist

Hello truesource310!

This is a receipt for your latest DigitalOcean payment.


DigitalOcean Receipt - 17-May-2021

Amount: $7.89

DigitalOcean 101 Avenue of the Americas, 10th Floor New York, NY 10013

To view your current month’s usage, navigate to https://cloud.digitalocean.com/settings/billing?i=c306a1 and click on “View Usage Details”

Did you know that you can earn a $25 account credit for each friend you refer to DigitalOcean? Just visit your referral program page to spread the word: http://do.co/referral1

We appreciate your business!

Happy Coding, DigitalOcean


Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

Hi @truesource310,

I’ve just pinged your domain and got the following:

 ping www.truesource.xyz
PING www.truesource.xyz (192.241.147.168) 56(84) bytes of data.
^C
--- www.truesource.xyz ping statistics ---
2 packets transmitted, 0 received, 100% packet loss, time 1000ms

Notice the 100% packet loss part. This means that you don’t have your network up. First, enter your Droplet using the Web Console. If you are not sure how you can do that, you can check the following documentation:

https://docs.digitalocean.com/products/droplets/resources/console/

Once you are inside your Droplet, type in:

sudo netplan apply

That should restart your network. Once the command finishes, try to ping an IP:

ping 8.8.8.8

Does it work? If yes you got your Network back and most probably your Website as well.

Regards, KFSys