Question

Digital Ocean Engineers, do you not know how damaging the UCEPROTECTL3 issue is for your business

Posted June 28, 2021 323 views
EmailSolutionsCustomer SuccessCompany CultureBusiness

Seriously, do you managers and engineers not know how bad things are regarding all your IP’s being blocked on UCEPROTECTL3. I mean seriously. Just read these:

https://news.ycombinator.com/item?id=26064722

https://programmerbear.com/email-service-providers-its-time-to-stop-using-uceprotect/

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1 answer

Hello @RBee ,

Thanks for posting about this issue! Yes, the team is aware of it and we have our Engineering team are working on the future solutions.

Looking forward to serve!

Cheers,
Sri Charan

  • Please do something about it as its a huge issue. Even after payign to have the IP removed from UCEPROTECTL3 email services like gmail and yahoo still treat our mail badly. There really is little confidence left in using your servers for important clients now. AWS is looking like a real option now unfortunately.

    • Hi @RBee. We are sorry for the issue. For several reasons our platform isn’t working well for email and we are working to improve it, but it isn’t easy or quick.

      My suggestion is for you to use a dedicated email platform for the email sending, something like SendGrid, who provides a free tier for low volumes and larger volumes at a reasonable price. All they do is email sending, so their deliverability is really good. We have a few tutorials about how to use them on our community.

      To be clear, this is the best route no matter which cloud provider you choose. Just to cite the one you mentioned, AWS, they block SMTP on their platform and you will need to use a 3rd party or their own dedicated email service, so your situation won’t be very different.

      I can assure you we are working to improve our documentation and email experience as we speak. Unfortunately the existence of spammers spoil the experience of email for everyone else and all cloud providers need to adapt to their existence and that creates some issues for legit users. I hope you will understand.

      Best regards
      Rafael - Lead Product Manager, Network