I have recently subscribed as a new user, I should get $100 credits as a new sign up, but I didn’t get any free credits.
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×Hi there @bathivinod24,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
Hope that helps!
- Matt.
Hiya @bathivinod24,
Ah, that’s not great!
Do you have a ticket number so I can get this looked into?
Hi @MattIPv4,
These are the 2 tickets I have raised, please check and revert ASAP
Hi @MattIPv4,
what was your eta for attempting a ticket, you team taking too much time to attend the tickets, please provide your SLA matrix for attending, we will wait until your team responds.
Regards,
Vinod
Hi there @bathivinod24,
I have asked that these tickets are looked into but cannot provide any further help beyond that with this matter. Sorry!