Hi there @bathivinod24,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Hope that helps!
- Matt.

Hello @MattIPv4,

That is not an amazing support team, I have raised ticked 6hrs back, but till now no one has responded since I expected some info from this community,

anyway thanks @MattIPv4 for the quick response. i will wait till “our amazing support team” responds.

Hi @MattIPv4,

what was your eta for attempting a ticket, you team taking too much time to attend the tickets, please provide your SLA matrix for attending, we will wait until your team responds.

Regards,
Vinod