jonathan
By:
jonathan

DigitalOcean slowing down - "3 hour possible droplet creation". Is the honeymoon over?

March 24, 2015 1.8k views
DigitalOcean

OK, perhaps that's a bit of a drastic headline, but 20Gb droplet backups are now taking nearly 40 minutes. A "fast" resize should take 15 seconds, it takes over 4 minutes each way from 512Mb to 1Gb and back.

Earlier on I tried to spin up a basic $5 droplet from one of the standard DO apps (Ubunutu Wordpress). It took over 20 minutes on Lon1, rather than the promised 55 seconds.

Got this reply from support:

It's hard to give an accurate ETA since there are many variables that go into the provisioning process, but note that the process could go up to three or so hours if there's high load at the time.

Now, I love DO, and the Droplets themselves run fine and support is superb, but potentially THREE HOURS to spin up a basic droplet?!?

Maybe some infrastructure love is needed?

1 comment
  • Posting for notifications.
    OP's post if very civil and a valid question. Would like to see a response as i go back and forth using DO.

4 Answers

It depends on how high the load is at the time of snapshotting.

Who mentioned snapshotting? Not me.

Note you're not paying a premium so they don't need to promise sh*t to you so stop expecting the exact time you say. Boohoo it took 4 minutes to resize, you're being pathetic (Yes i'm being serious).

I see you're clearly very new to DigitalOcean and don't seem very familiar with it yet. So allow me:

Can I upgrade/resize my Droplet?

*it is automatically resized with a simple reboot and takes about 15 seconds.*

4m30s is 18x longer than expected.

As I say again they don't need to promise sh*t, infact I don't see where they say they even "promise" it.

Right on the front page

Imgur

and right here

Imgur

You're setting up a droplet with ubuntu with wordpress, what do you expect... including if they have high volume.

I'm setting up a 1-click install

Imgur

20 minutes is 21x longer than expected. I'm not arguing over a few seconds.

If you actually read and understand what support said was that it "COULD" take upto 3 or so hours, as I said again they may have a problem at the time or high simply to much volume coming through though having to put droplets into a queue. (Rare).They add enough love as it is, there's just pathetic people like you who cannot be pleased, that's all for my rant.

You probably need to check that attitude if you're going to be posting here much. Take a breather and have a look around the DO FAQs, service guides, docs etc. You have much to learn.

Hope this helps.

  • You're very cocky for such a young man, change it.
    Anyway, I don't see where they promise it so quit whining.
    Either why what do you expect? Compensation? Want a sorry? What the fu*k do you actually want.
    You're also ignorant, as I said there's people like you who simply cannot be pleased.
    Please find another company that will actually "Promise" it on their site as you seem to think they promise it here.

  1. It depends on how high the load is at the time of snapshotting.
  2. Note you're not paying a premium so they don't need to promise sh*t to you so stop expecting the exact time you say.
  3. Boohoo it took 4 minutes to resize, you're being pathetic (Yes i'm being serious).
  4. As I say again they don't need to promise sh*t, infact I don't see where they say they even "promise" it.
  5. You're setting up a droplet with ubuntu with wordpress, what do you expect... including if they have high volume.
  6. If you actually read and understand what support said was that it "COULD" take upto 3 or so hours, as I said again they may have a problem at the time or high simply to much volume coming through though having to put droplets into a queue. (Rare).

They add enough love as it is, there's just pathetic people like you who cannot be pleased, that's all for my rant.

@Codmadnesspro, as @jonathan clearly states, it's right on the front page. Your attitude is the actual issue. Yes, we can go all legalese on this, and say they don't "promise" it, but when they say "...and be live on a cloud server in 55 seconds", they don't have any caveats, nor any fine print. In the school of law, that is a guarantee. Businesses are made or broken on their guarantees.

With all that being said, I've not had a single issue. Of course, I do vanilla builds then install my software myself, so that may be the issue.

Now, I'm sure you're just a troll, and I'm feeding you, which I shouldn't do, but your caviler attitude as to the service a company guarantees vs what they provide is indicative of your nature. I'm guessing at your job, deadlines are treated as suggestions that blow by with nary a thought.

I take a different approach. I always make my deadlines, and I expect the same attention to SLAs that I myself give. If a company doesn't live up to my standards, I don't just say "well, they're cheap".

Hell, DO has been a great provider for a couple years for me, and that's excluding the cost. To say that we can have cheap or good, but not both is a sad mark on your character. I wish you were applying for a position where I work so I could laugh in your face as I directed you back to the parking lot.

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