Question

Do I have to pay to keep my account open?

Posted August 1, 2019 321 views
DigitalOceanBilling

I have just received this email but
I didn’t use any services from Digital Ocean in the month of June.
I don’t have any droplet or snapshot.

So I am assuming I was charged to have an account?

Summary for Paolo Di Bello
Usage charges for July 2019 $0.49
Tax (VAT Italy (22.00%))$0.04
Subtotal $0.53
Account credit applied - $0.33
Amount paid $0.20

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1 answer

Hi there @dibellopaolo,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Hope that helps!
- Matt.

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