Billing

Billing related projects and questions in the DigitalOcean community.

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    • Question

      I entered my GitHub Education promo code, and got the message that it had already been used.

      I signed into DO with the GitHub account that had the GitHub Education pack. Copied my promo code, pasted it, and apparently it’s already been used…Why did this happen? Did I do something wrong? What should I do now?
      2 answers1 day agoBy boolwinkleBilling
    • Question

      Payment Rejected

      I’m using virtual cards for online payments. With DigitalOcean from time to time I have problems. The card I used stopped working some time ago (it works fine on other platforms). Then I defined another card and used ...
      3 answers8 days agoBy gokhancelikkayaBillingDigitalOcean AccountsPayments
    • Question

      having trouble logging in

      Why can’t I login to my account? when digital ocean has deducted money from my visa.
      2 answers12 days agoBy TRAN NHU HOAIBilling
    • Question

      How am I being charged more than $5 for my basic droplet?

      It’s my first time using DigitalOcean and I’ve just spun a droplet which was meant to be $5. But now that I see my billing information, it’s at $8.33 and it’s only increasing. What’s happening here?
      3 answers17 days agoBy Shahlin IbrahimBillingDigitalOcean Droplets
    • Question

      Free Trial status

      So, I want to know if my free trial is activated. I don’t want to get charged yet as I’m testing what can I do on digital ocean and overall speed of the machines before we move our production servers to the new provid...
      2 answers19 days agoBy def750Billing
    • Question

      Declined increase in Droplet limit -- how long a billing history is needed?

      I am teaching a university course on software engineering with 170 computer science students. We want the students to use proper cloud hosting for their final projects, so we wanted to offer them access to a Digital O...
      1 answer20 days agoBy Henrik KorsgaardBillingDigitalOcean Droplets
    • Question

      I just create an account in oceandigital and linked with me credit card, where can i view my free credit 100?

      I just create an account in oceandigital and linked with me credit card, where can i view my free credit 100? Please give me clear and detail instruction so that i can view my 100$ free 2 months credit.
      2 answers20 days agoBy LargeCeruleanAxolotlBilling
    • Question

      Droplet billing: is it granular after the first hour?

      Hi everyone, I am wondering how exactly are droplets billed at a granular level (minutes and seconds). Let’s say a droplet is billed $1 per hour for the sake of argument. From what I understand, Digital Ocean bills on...
      2 answers26 days agoBy AntoineBillingDigitalOcean Droplets
    • Question

      How to use 1 paypal account to pay for multiple accounts.

      i cant use paypal account to create another account.
      1 answer1 month agoBy catdaitramBilling
    • Question

      How do I know if I'm using my $60 gift card from my free trial?

      I signed up for DigitalOcean with the link https://try.digitalocean.com/freetrialoffer/ and I don’t see anything on my account in Billing about a gift card. How do I know any billing will go onto the gift card rather ...
      2 answers2 months agoBy Andrew BotaBilling
    • Question

      Invoice to mail

      How can I add an email to delivery the invoices to it?My digital account mail is getting the invoices every month, i want to add one more mail to get the invoices.
      1 answer2 months agoBy John44451Billing
    • Question

      Yearly payment and invoice

      Is it possible to buy subscription annual subscription and receive just an invoice instead of 12 invoice/year? Thanks for reply
      2 answers2 months agoBy marcoraiBilling
    • Question

      Invoices Easy Renter with TVA intracommunautaire (intra-Community VAT) and remove taxe line

      Hello Digital Ocean team, I have an issu with the digital ocean invoices that i transmit to my accountant. He need that digital ocean invoices display the TVA intracommunautaire (intra-Community VAT). Also he ask me t...
      1 answer2 months agoBy axelternisienBilling
    • Question

      Account balance

      How can I see the balance of my account without using the api? Being told how much my estimated bill is going to be is great but not that much use if I can’t see what the current balance is.
      2 answers2 months agoBy DaveTBillingDigitalOcean Accounts
    • Question

      Payment method

      I am from Russia. All my cards (VISA and Master) and PayPall account are blocked for transactions in favor of DO. I tried to add JCB card, and it was denied by the system. Is there any way to proceed cooperation with ...
      3 answers2 months agoBy rusiaBilling
    • Question

      Is there an expiration date for the credits in the Github Student Developer Pack?

      I recently funded my account with $100 through the Github Student Developer Pack and I was wondering if there is an expiration date for the credits?
      2 answers2 months agoBy FRANKCURRENTBilling
    • Question

      Im unable to update my payment card

      My account have been suspended due to payment issue. I have tried numerous attempt to change my debit card details to a new debit card but everytime i save the error msg pop up saying that there have been an error. I ...
      2 answers2 months agoBy SIKAPBillingDigitalOcean AccountsPaymentsTeam Management
    • Question

      It doesn't seem I got my free trial for the first two months 100$

      I thought that if you sign-up you get a free trial but there is nothing that shows that I got the free trial and the billing page shows that “Estimated costs for this billing period” increasing in costs.Can someone ex...
      Accepted Answer: Hey @f0eac5a8b443 -4393-8703-35bedc, In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so d...
      2 answers2 months agoBy f0eac5a8b443-4393-8703-35bedcBillingDigitalOcean
    • Question

      I updated the billing address of my account, but the invoices are still showing the inital address from setup

      I updated the billing address of my account, but the invoices are still showing the inital address from setup I did submit the new address repeatedly, but it only shows in the website, but not in the pdf-invoice. Plea...
      1 answer2 months agoBy florian.hohenbergerBilling
    • Question

      Will I be flagged or account locked, if I have another email account as contact team and it uses the same payment details?

      I am creating a team account and decided to make a shareable org gmail, (shared@email .com). Note that on creation of the new team, $I confirmed the shared@email .com and I logged in to DO using an incognito tab with ...
      1 answer2 months agoBy jpalalalaBillingPaymentsSecurityTeam Management