Billing

Billing related projects and questions in the DigitalOcean community.

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493 Results
  • Question

    Additional member

    Hello, how can I add a member to one specific server of many I have in my account. This person should be also responsible for payments and be the owner of this server. Thanks
    Accepted Answer: Hello, @nicolaeb6fe2cfb0cea9d4997b What you can do is create a Team and add the user as a member/biller. Teams are useful for project leaders and business owners who want to share control of server infrastructure wit...
    1 By nicolaeb6fe2cfb0cea9d4997b Billing
  • Question

    Free $50 Credit available on use of Debit Card or PayPal?

    I am willing to purchase droplets from DigitalOcean as they are the cheapest and the best option currently available in my country. However as mentioned in the question, is the free $50 credit available for use if I u...
    Accepted Answer: Dec 2019 Update: We currently offer a $100, 60-day Free Credit for new accounts that you can get by signing up here: <^>LINK: If you know someone already using DigitalOcean, get their referral link, or use this one: h...
    2 By sampleaffiliate407 Billing Getting Started FAQ
  • Question

    Trial offer not received

    I signed up normally and without any reference link. I haven't received the trial offer of $100 for 60 days.No promo code received. I need this offer to get myself familiarize with the system. Please help me know how ...
    Accepted Answer: Hey @anupamnitc, In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don't ever access per...
    1 By anupamnitc Billing Miscellaneous
  • Question

    How to stop zero billings on my account ?

    Hello, my bank application shows that DO constantly charges $0.0 (as I understand it, it charges a couple of cents and then cancels). It's quite annoying to scroll through pages of empty billings, can I stop this or s...
    Accepted Answer: Hey @scriptdealers, In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don't ever access ...
    1 By scriptdealers Billing
  • Question

    Where is the 100$ credits DO promised at sign up?

    I signed up on DO 5 days ago, and was promised will receive, 100$ credits for 60 days period after I add my credit card and verified with payment; which i did, but haven't received any mail about this, or there's no ...
    Accepted Answer: Hey @ghazi, In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don't ever access personal...
    1 By ghazi Billing
  • Question

    Details on bandwidth billing of my droplet

    Hey guys! I currently have one droplets running. In my usage panel it says: <^>Estimated Droplet Transfer Pool: 1 GB used of 1129 GB<^> <^>You have accrued 915 GB of free data transfer. If you keep running Droplets at...
    Accepted Answer: Bandwidth for droplets is distributed across the entire month. You don't get all the bandwidth on the 1st of the month. For example the $5 droplet comes with 1TB of transfer. This 1TB is distributed across a full mont...
    1 By albalab Billing
  • Question

    Only Accepts my Virtual Card after Deposit in PayPal

    Hello I signed up for the $100 free credit. I entered my virtual cc (I have a virtual card offered by my bank for safer online shopping.) and it won't work after 5 retries I gave up. I spent $5 anyway in PayPal but ...
    Accepted Answer: Hey @superblesk, In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don't ever access per...
    1 By superblesk Billing
  • Question

    Are there any plans to share Droplet Transfer Pool with Spaces?

    We're using a very small portion of our monthly droplet transfer pool. We're also planning on using spaces with CDN to serve media content. Since spaces bandwith billing is seperate from droplets it seems cheaper to u...
    Accepted Answer: Hey there, At this time we don't have any plans to merge the bandwidth pools. Spaces do include 1TB/mo of bandwidth that you can use without overage fees. Learn more in our Spaces product docs (https://www.digitalocea...
    1 By beyazarge DigitalOcean Object Storage CDN Billing
  • Question

    I forgot my server and charge bill me, and account suspended

    Hi, I am student, i got 50 dollar digital ocean credit with github education program I used that credit for an ubuntu server and then I forgot the server,my credit is finished and charge new billing(10 dollar) Is it ...
    Accepted Answer: Hi there @mtokmak06, Unfortunately, the community can't help you with this issue as we aren't responsible for user accounts. Please can you create a support ticket with our incredible support team who will be more tha...
    1 By mtokmak06 DigitalOcean Billing
  • Question

    I am being charged more then $5 per month

    I am using one droplete that is $5/month it is 26 of month (billing cycle 01-march to 31-march ) my usage indicates i owe $5.31 (adds up $0.20 everyday) what other charges i might be geting ? i do use digital ocean's ...
    Accepted Answer: Greetings! While I have some ideas, I'd like to instead help you to find the answer so that it will certainly be the right one. These steps will lead you to the invoice: Log in at cloud.digitalocean.com Click on Accou...
    1 By kishan93 Billing Ubuntu 18.04
  • Question

    How do I work out the 'size' slug string for a given droplet size?

    In the API documentation at https://developers.digitalocean.com/documentation/v2/#create-a-new-droplet it says: size String The unique slug identifier for the size that you wish to select for this Droplet. Looking a...
    Accepted Answer: Greetings! You can list out the sizes through the API, and this will help you to find the slugs. You can draw correlation to the pricing page by the resource/price. The documentation for that can be found here: https:...
    1 By chriskerr DigitalOcean API Billing Initial Server Setup
  • Question

    Does DO charge more for snapshots exceeding 1GB but less than 2GB?

    I have a 1.69GB snapshot. Currently, DO charges 0.05 per gigabyte. Is a 1.69 snapshot charged 0.05 or 0.10?
    Accepted Answer: Sorry to be so late. After taking a look at my a particular snapshot in my recent invoice, what I found was: snapshot (nyc1) 1.25GB Droplet Snapshot 39 hours $0.01 So apparently DO doesn't want to bother with how i...
    1 By jeff12147212 DigitalOcean Billing
  • Question

    github student pack

    Is it possible to to extend Github student pack for more than one year? I opened this account to use it but i didn't use any of it!
    Accepted Answer: Hey friend, This can be decided on a case by case basis. Ideally we don't want you to just sit on the credit forever, we'd like you to give our services a try and see if you like them. We can understand if you need a ...
    1 By mohibulmomenutsho Billing
  • Question

    Can't process payments in Argentina

    Last week I've received emails from all the account I own with the subject "We couldn't process your payment" but the credit cards are OK. I've tried to change the card but I couldn't pay the bill, the notification sa...
    Accepted Answer: Same thing here, cannot use any of my visa credit cards in argentina. jfi
    3 By franherna Billing
  • Question

    I want to ask about Billing

    I received the message with the following content : You’ve been granted credit to use on your DigitalOcean account for $100.00. We’ve updated your balance, which you can view at https://www.digitalocean.com/billing. P...
    Accepted Answer: Hey! The VPS won't be locked after 60 days. On day 60, any remaining credit will be zeroed out and you will begin accruing a balance, which you will have to pay at the end of the month. For example: * You start with ...
    1 By DuyKhang Billing CentOS
  • Question

    A snapshot will be full charged when created or will be per hour like other services?

    I know that a snapshot costs $0.05/GB monthly, but that cost is full charged when the snapshot is created or it will be per hour like others services? Just to explain, let's say that I created a snapshot of 1GB, and a...
    Accepted Answer: Hello friend! Excellent question. Technically yes, our snapshots are billed hourly up to the monthly rate. If you have a snapshot for less than 672 hours, you would not be paying the full $0.05 per GB for that snapsho...
    1 By Panto DigitalOcean Billing
  • Question

    Droplet Transfer Limits

    My droplet comes with a 2TB transfer limit. 1) Where can I track my droplet's current transfer use for the billing cycle? 2) Are we charged overages if we exceed this limit? I have seen a few posts here in the forum, ...
    Accepted Answer: Set up vnstat. The network connection to monitor varies from distribution to distribution. Note that 2T is a lot of data. If you really think you are going to get close to the limit, I would suggest looking for a proc...
    1 By jus29 Billing Ubuntu 16.04
  • Question

    I want to remove all droplets in my account and keep it running with stored snapshots and domains, is this applicable?

    I want to remove all droplets in my account and keep it running with stored snapshots and domains, is this applicable? and how much will it cost?
    Accepted Answer: I think this will be fine, we don't delete accounts unless you instruct us to do so. Snapshot pricing is outlined on the /pricing page https://www.digitalocean.com/pricing/ We're not a DNS registrar and at the curre...
    1 By business3ee5aed System Tools Billing Configuration Management Conceptual Control Panels
  • Question

    Spaces cost if it's used less than a month

    Do they bill me 5$ although I cancel/delete the Space or Spaces before the end of the month? Or is it prorated?
    Accepted Answer: Hey friend, This is technically billed hourly, but we state it's cost as being the end result of 672 hours (our hourly cap). If cancelled in less than 672 hours, you may see less than $5 billed. Jarland
    1 By RicardoSGZ Billing
  • Question

    Support hours and response time

    Why Any Droplets Not appear in my account even i have 4 droplets ref ticket id 1583935 no response since 1 hour what is your response time in critical situation ?? thanks
    Accepted Answer: They will respond within 24 hours.
    19 By laldeepak2002 Billing CentOS