I submitted a ticket and have been waiting for an answer. This is the ticket number #492401. Have been waiting for almost a day. No response. Is this a small company that can’t address customer issues? If so please let me know so that I can move my business to a more reliable service. Thanks!
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OpenSSH_6.6.1, OpenSSL 1.0.1m 19 Mar 2015 debug1: Connecting to 198.199.116.27 [198.199.116.27] port 22. debug1: connect to address 198.199.116.27 port 22: Attempt to connect timed out without establishing a connection ssh: connect to host 198.199.116.27 port 22: Bad file number
$ ping 198.199.116.27
Pinging 198.199.116.27 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out.
Ping statistics for 198.199.116.27: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Droplet is on.
@Woet why do you keep going on about users not paying enough to justify SLA? The OP asked if DO provided support and nothing about SLA agreements.
FYI, DO should be answering support requests in a reasonable amount of time when it comes to account, billing and dashboard related queries as these are services that DO provide and only they can maintain and fix.
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