Domain already exists error

Posted on June 12, 2022

Whenever I attempt to add another domain to my account (cardsarcophagus.com) I get the error saying it already exists but I just purchased it…

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alexdo

June 13, 2022

Hey @taylormorel,

The system performs a DNS lookup to see if the domain has already been added to DigitalOcean. If it has, you’ll receive a message that says Data domain example.com: Name already exists. If the domain has not been previously added to DigitalOcean’s DNS service, it will be added.

Please open a support ticket from within your account and include the domain name. You’ll need to verify ownership with a TXT record generated by the support and then they’ll remove the domain from the previous account so you can get it added.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue!

https://www.digitalocean.com/support/

Hope that helps!.

KFSys

February 6, 2023

Hey all,

In case someone else stumbles upon this question I want to give a definitive answer.

Basically, when you see the ‘# Domain name already exists’ it means the domain you are trying to add is already added under another account in the system. Yes, it might be a newly purchased domain but this still might be the case.

In such situations, It’s always best to contact DigitalOcean’s Support and ask them to assist you in the matter. In such cases, you’ll need to verify the ownership of the domain by adding a DNS record to its DNS zone proving it is in fact you who is controlling it.

As for the support link, you can reach DigitalOcean’s support here