I created a ticket number: #3056538

I want to add a domain, but I get: Domain ‘XXXXX’: name already exists.

BUT But support does not answer me all day.

In search of a solution, I found: that this domain refers to the IP address DigitalOcean. But this domain belongs to me and I want to add it to my droplet.

Dear support, this question is for you. When will I have an answer on my ticket?

edited by fcasas

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2 answers

Hi there @rbarbotkin,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)

Hope that helps!
- Matt.

Hello, all

The system performs a DNS lookup to see if the domain has already been added to DigitalOcean. If it has, you’ll receive a message that says Data domain example.com: Name already exists. If the domain has not been previously added to DigitalOcean’s DNS service, it will be added.

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!
Regards,
Alex

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