My client previously had hosting in DigitalOcean and pointing to registered domain name.
And now we facing an issue is that our new hosting server want to point back the previous domain name but it still holding by the previous hosting server which the developer already missing in action😅, so we got no way to unbind it.
And I had create a ticket about this, then the customer support told me switch it to your registrar’s nameservers, and then create the following TXT record.
But how should I do that if I can’t even point to the domain name?
Any steps can provide? I am new to DigitalOcean.
Thanks.
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Hello, @tkjayaojs
May I ask if you have access to the domain name, I mean if it’s controlled by you, e.g you’re the one that registered or have access to the domain name’s renewal and etc?
If you have access to the domain than you can update the domain name’s nameservers from the registrar’s control panel (the company you pay for the domain name’s renewals, e.g Namecheap, GoDaddy, HostGator and so on).
You can login to their control panel and then simply change the nameservers to theirs and then once the DNS propagation is done (keep in mind that this might take up to 48 hours due to ISP cache, it usually happens a lot faster) the DNS zone will be controlled from their end.
Once you’ve switched the nameservers you can add DNS records including TXT records from the third party control panel. The TXT record will still need few hours in order to fully propagate, but once this is done you should be good to go or check again with the support team if they’ve mentioned if something else will bee needed.
Hope this helps!
Regards, Alex
@allinoneitcompany i am also facing the same issue. my domain also pointing to different ip and opening another website.
if you recover your domain… please reply to this thread
If the prior domain name had been forwarded to DigitalOcean by the entity owning it before you, then you will get an error that the name is already in use.
I’ve had to contact support on each occasion, get a txt field to enter at the registrars for each unique URL. It’s a pain, but resolvable. It would be great to know how to do this procedure without involving support!