Question
Domain or a subdomain is already owned by another user.
- Posted on December 22, 2019
- DigitalOcean Accounts
Asked by emrepbu
Hello My name is Emre, I’m having trouble creating a domain name in Digitalocean. I have a domain that is www.emrepbu.com. But I used this domain in another account before. But I deleted that account. After that when I try to add domain in DigitalOcean Droplet then it starts to show this error “Data Domain or Subdomain already owned by another user” can anyone please help me resolve this error?
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Hello, @emrepbu
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
I will recommend you to contact our support team and they will be able to help you with this. You can also provide me with the ticket reference number once you have it so we can speed up the process for you.
Hope this helps.
Regards, Alex
Hi there,
The system performs a DNS lookup to see if the domain has already been added to DigitalOcean. If it has, you’ll receive a message that says Data domain example.com: Name already exists. If the domain has not been previously added to DigitalOcean’s DNS service, it will be added.
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue
https://www.digitalocean.com/support/
Hope that helps!