Droplet Bandwidth Overage (ridiculous amount)

January 7, 2019 728 views
Billing Ubuntu 18.04
888146c56aedb4f736f21a8043b705fd9c780fae
By:
auu

Trying to understand the following amount:

Droplet Bandwidth Overage (11106.53GB @ $0.01/GB) N/A N/A $111.07

This is a $5 droplet. We have 3 droplets and usual amount together with backups and snaps etc., were around $20

This morning we got a slight peak in access of the site (around 100 unique clicks), I doubt that hundred something users were able to generate 11106.53GB of data?!

What's going on here? Can someone explain this "Overage", it says in the description provided something about the beginning of the month and then possible change. Still this amount is ridiculous!

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3 Answers
ncole MOD January 7, 2019

Hi! Bandwidth overages happen when your Droplets send more data than what's included in their monthly allowance - our product docs have more information about bandwidth billing in general so that can be a good starting point.

If you open a ticket in the control panel, we can take a look at your account to get a breakdown of bandwidth usage per Droplet and per day. We can't see inside Droplets to know which specific processes are causing some bandwidth usage, though, so that's something a customer would need to investigate.

You can install something like vnstat to get that same daily usage information on your own, but if you don't expect that much usage, it's possible some application or insecure password was compromised to take over the Droplet and that would be the root issue to investigate. What to look for can depend on what applications you're running but the last command and the /var/log/auth.log file are useful for checking recent logins to a server.

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  • auu January 7, 2019

    Thank you for your replay and suggestions.

    last and /var/log/auth.log as well as vnstat (installed after your suggestion) doesn't show anything unusual.

    I would like to ask and make sure that this "Estimated Droplet Transfer Pool" is really what we are ALREADY being charged of or is it really just an estimation if such traffic continue to be?

    Ticket were opened prior, it's number: #2971638

    Can you provide bandwidth breakdown and/or any other related information?

auu January 11, 2019

Just wanted to follow up on this case and say that our development environment droplet was hacked, hence the bandwidth overage.

Thanks to the awesome Digital Ocean team we got this issue solved in the best way possible. Kudos to the DO and its team.

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yantinghin August 2, 2019

I am facing the same problem...i set up a droplet so that I could access RStudio using my iPad 3 months ago but I had not used it much since then. I didn’t pay much attention to it because the monthly cost is supposed to be just $10. But then last month I received an invoice from DO saying Droplet Bandwidth Overage (22925.38GB @ $0.01/GB) !! This is completely ridiculous and no one is responding to my ticket.

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