Our droplet is down for hours and we cannot access it via ssh nor ping it. Our websites are all down due to this. No response from Digital Ocean support of what happened or is happening since I contacted them(12 hrs ago).

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3 answers

Hey @pppp,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- Matt.

Hey Matt, ticket #3169416

Accessing the droplet via console also not possible

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