Related

Join the DigitalOcean Community Community

Join 1M+ other developers and:

  • Get help and share knowledge in Q&A
  • Subscribe to topics of interest
  • Get courses & tools that help you grow as a developer or small business owner
 Join Now
Why are snapshots so slow Question Question
Can't connect to droplet when using VPN Question Question

Question

Droplet down for hours.

Posted January 3, 2020 879 views
DigitalOceanApplicationsUbuntu 18.04DigitalOcean Accounts

Our droplet is down for hours and we cannot access it via ssh nor ping it. Our websites are all down due to this. No response from Digital Ocean support of what happened or is happening since I contacted them(12 hrs ago).

Add a comment
pppp
By:
pppp

Related

Join the DigitalOcean Community Community

Join 1M+ other developers and:

  • Get help and share knowledge in Q&A
  • Subscribe to topics of interest
  • Get courses & tools that help you grow as a developer or small business owner
 Join Now
Why are snapshots so slow Question Question
Can't connect to droplet when using VPN Question Question

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
Submit an Answer
3 answers
MattIPv4 January 3, 2020

Hey @pppp,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- Matt.

Reply Report
pppp January 3, 2020

Hey Matt, ticket #3169416

Reply Report
pppp January 3, 2020

Accessing the droplet via console also not possible

Reply Report

Related

Looking for something else?

Ask a new question Search for more help