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Droplet down for hours.

Posted January 3, 2020 812 views
DigitalOceanApplicationsUbuntu 18.04DigitalOcean Accounts

Our droplet is down for hours and we cannot access it via ssh nor ping it. Our websites are all down due to this. No response from Digital Ocean support of what happened or is happening since I contacted them(12 hrs ago).

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pppp
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pppp

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3 answers
MattIPv4 January 3, 2020

Hey @pppp,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- Matt.

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pppp January 3, 2020

Hey Matt, ticket #3169416

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pppp January 3, 2020

Accessing the droplet via console also not possible

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