Question
Droplet down for hours.
- Posted January 3, 2020
- DigitalOcean AccountsApplicationsUbuntu 18.04DigitalOcean
Our droplet is down for hours and we cannot access it via ssh nor ping it. Our websites are all down due to this. No response from Digital Ocean support of what happened or is happening since I contacted them(12 hrs ago).
Subscribe
Share
Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Sign in to AnswerThese answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
Accessing the droplet via console also not possible
Hey Matt, ticket #3169416
Hey @pppp,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
Hope that helps! - Matt.