My droplet is down for hours! I can not access it via terminal/ssh nor i can get a response when i try to ping it. I contacted Digital Ocean support and i got no response from them yet! This is not a way to treat a customer who has been with Digital Ocean for few years! I have important work on that droplet and i have no clue what is going on!
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Have you looked into your control panel to see if it is in fact powered on. You can also try and power cycling it.
I have been a customer of yours since 2015 and I have never seen anything this unprofessional in my life. A hosting company’s one job is to allow my assets to have access to the web “ALL THE TIME” not some of the time, not possibly won’t have those files tomorrow. You are now losing me 1000s a day for your stupidity and I need this rectified immediately. Also, if any data is lost I will take all that money that I lost from your company in the last 24/h and throw it to my marketing department to let the entire web know in detail and in excess on how horrible of a company you are an how no one should ever use your servers again. I am expecting a resolution to this problem asap. Let me know. I understand mistakes happen however, it is your job now to fix this or you should not be in business at all. Thank you and let me know.
I am leaving DO. I had enough…they deserve to see all their customers leave. These guys messed up my droplet and after no reply from their support for days all they could offer is to have it set to recovery mode so i take my files. it is ABSOLUTELY obvious that my droplet got messed up on feb 22 when they did that upgrade/reboot.
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