Hello, @shihabcareers

If you’re droplet is not responsive when you’re trying to access it via ssh, you can try to access it using the DigitalOcean console. Additionally you can try to reboot the droplet but this should be a last resort option.

You can find more information about the console access using this link:

https://www.digitalocean.com/docs/droplets/resources/console

Once you’re logged in you can check the server’s performance like CPU, RAM and I/O usage in order to see what’s causing the issue for you.

You can check our tutorial on how to monitor the CPU usage using this link:

https://www.digitalocean.com/community/tutorials/how-to-monitor-cpu-use-on-digitalocean-droplets

Hope this helps! Let me know how it goes.

Regards,
Alex