Droplet Not Opening in SSH and FTP

Question

Issue on My Droplet I can’t open My Droplet on SSH (Via Putty ) and SFTP It has shown network error
Built-in Droplet Console also not working
seems I accidently block the port 22 while testing Please help to me Fix

Answer 1

Woet April 10, 2017

The console is not affected by any firewalls, can you please elaborate on “not working”?

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Answer 2

allwebtuts April 10, 2017

I can’t login to My droplet VIA SSH and SFTP

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hansen April 10, 2017

Hi @allwebtuts
So the Console works, but SSH does not work? Then log into the Console and unblock port 22 (or disable your firewall sudo ufw disable)
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- allwebtuts April 10, 2017
  
  Console Shown Blank space only :(
  
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  hansen April 10, 2017
  
  Press Enter.
  
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  allwebtuts April 10, 2017
  
  again same got this message in console footer - Server disconnected (code: 1006)
  
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  hansen April 10, 2017
  
  Okay, then you need to create a ticket with support.
  
  Reply Report
- allwebtuts April 10, 2017
  
  created still no response from their team :-(
  
  Reply Report
  
  hansen April 10, 2017
  
  If it’s less than 48 hours ago, then wait.
  But you might want to help support a bit, by actually writing what you’ve tried and write the error code from the Console.
  Otherwise it’s going to be much more difficult for support to help you.
  
  Reply Report
  
  allwebtuts April 10, 2017
  
  trying from my side built-in droplet not working properly :-(
  
  Reply Report
  
  allwebtuts April 10, 2017
  
  Fixed it from droplet console :-)
  
  Reply Report

Answer 3

hansen April 10, 2017

Hi @allwebtuts
So the Console works, but SSH does not work? Then log into the Console and unblock port 22 (or disable your firewall sudo ufw disable)
Reply Report
- allwebtuts April 10, 2017
  
  Console Shown Blank space only :(
  
  Reply Report
  
  hansen April 10, 2017
  
  Press Enter.
  
  Reply Report
  
  allwebtuts April 10, 2017
  
  again same got this message in console footer - Server disconnected (code: 1006)
  
  Reply Report
  
  hansen April 10, 2017
  
  Okay, then you need to create a ticket with support.
  
  Reply Report
- allwebtuts April 10, 2017
  
  created still no response from their team :-(
  
  Reply Report
  
  hansen April 10, 2017
  
  If it’s less than 48 hours ago, then wait.
  But you might want to help support a bit, by actually writing what you’ve tried and write the error code from the Console.
  Otherwise it’s going to be much more difficult for support to help you.
  
  Reply Report
  
  allwebtuts April 10, 2017
  
  trying from my side built-in droplet not working properly :-(
  
  Reply Report
  
  allwebtuts April 10, 2017
  
  Fixed it from droplet console :-)
  
  Reply Report

Answer 4

jtittle1 April 10, 2017

@allwebtuts

The DigitalOcean Console won’t show the password as you type it in, so if you’re not seeing anything show up when entering the password, this is normal. Simply type it in and hit enter. There’s not a way to copy and paste, so typing it in is the only way.

If you’ve enabled SSH Keys on your Droplet, you may not be able to use Console as the root user is not setup with a password, thus attempting to login through Console will fail.

You can try to contact support and see if they can help, though from my last conversation with them, they do not have any way to access your Droplet, thus they can’t login and clear the block. This is even more so true if you’re using SSH keys as they don’t have your private key to use for authenticating with your public key.

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allwebtuts April 10, 2017

Fixed the Issue :-)
From droplet console :-)
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Answer 5

allwebtuts April 10, 2017

Fixed the Issue :-)
From droplet console :-)
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Answer 6

Fz94 April 10, 2017

same problem for me, made a support ticket but still not get a support :|

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allwebtuts April 10, 2017
use Built-in Droplet Console

and allow port 22 and ssh in the firewall

sudo ufw allow ssh
sudo ufw allow 22

Common Firewall Rules and Commands
UFW Essentials: Common Firewall Rules and Commands
by Mitchell Anicas
by Erika Heidi
UFW (uncomplicated firewall) is a firewall configuration tool that runs on top of `iptables`, included by default within Ubuntu distributions. It provides a streamlined interface for configuring common firewall use cases via the command line. This cheat sheet-style guide provides a quick reference to common UFW use cases and commands, including examples of how to allow and block services by port, network interface, and source IP address.
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- Fz94 April 10, 2017
  
  Thanks but ufw is not found in centos
  
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  hansen April 10, 2017
  
  @Fz94
  If it’s the same problem, meaning you have locked yourself out, then open port 22 or disable the firewall completely.
  Have a look at FirewallD:
  https://www.digitalocean.com/community/tutorials/how-to-set-up-a-firewall-using-firewalld-on-centos-7
  Or iptables:
  https://www.digitalocean.com/community/tutorials/how-to-set-up-a-basic-iptables-firewall-on-centos-6
  
  How To Set Up a Basic Iptables Firewall on Centos 6
  This article will show how to create a simple firewall on a Centos VPS. It will only open up ports that we want and close up other services. We'll also demonstrate how to prevent simpler attacks, and how to let yourself back in to the VPS if you deny access to yourself by accident.
  
  Reply Report
  
  Fz94 April 10, 2017
  
  I done with firewalld too and I give up hope they fix it
  
  Reply Report
  
  hansen April 10, 2017
  
  Hi @Fz94
  
  Unless it’s something under DigitalOcean’s (DO) control, meaning physical servers, network, power and the like, then do not expect DO to fix anything for you.
  
  This is not a managed service, so you are solely responsible for maintaining and configuring your server/droplet.
  And DO does not have access to your droplet.
  
  If you have similar problem as allwebtuts, but with a different OS, then please create another thread, so we don’t divert from the original post.
  
  Reply Report

Answer 7

allwebtuts April 10, 2017
use Built-in Droplet Console

and allow port 22 and ssh in the firewall

sudo ufw allow ssh
sudo ufw allow 22

Common Firewall Rules and Commands
UFW Essentials: Common Firewall Rules and Commands
by Mitchell Anicas
by Erika Heidi
UFW (uncomplicated firewall) is a firewall configuration tool that runs on top of `iptables`, included by default within Ubuntu distributions. It provides a streamlined interface for configuring common firewall use cases via the command line. This cheat sheet-style guide provides a quick reference to common UFW use cases and commands, including examples of how to allow and block services by port, network interface, and source IP address.
Reply Report
- Fz94 April 10, 2017
  
  Thanks but ufw is not found in centos
  
  Reply Report
  
  hansen April 10, 2017
  
  @Fz94
  If it’s the same problem, meaning you have locked yourself out, then open port 22 or disable the firewall completely.
  Have a look at FirewallD:
  https://www.digitalocean.com/community/tutorials/how-to-set-up-a-firewall-using-firewalld-on-centos-7
  Or iptables:
  https://www.digitalocean.com/community/tutorials/how-to-set-up-a-basic-iptables-firewall-on-centos-6
  
  How To Set Up a Basic Iptables Firewall on Centos 6
  This article will show how to create a simple firewall on a Centos VPS. It will only open up ports that we want and close up other services. We'll also demonstrate how to prevent simpler attacks, and how to let yourself back in to the VPS if you deny access to yourself by accident.
  
  Reply Report
  
  Fz94 April 10, 2017
  
  I done with firewalld too and I give up hope they fix it
  
  Reply Report
  
  hansen April 10, 2017
  
  Hi @Fz94
  
  Unless it’s something under DigitalOcean’s (DO) control, meaning physical servers, network, power and the like, then do not expect DO to fix anything for you.
  
  This is not a managed service, so you are solely responsible for maintaining and configuring your server/droplet.
  And DO does not have access to your droplet.
  
  If you have similar problem as allwebtuts, but with a different OS, then please create another thread, so we don’t divert from the original post.
  
  Reply Report

Answer 8

Fz94 April 10, 2017

[deleted]

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Answer 9

Fz94 April 11, 2017

I m not diverting the thread, I created a new droplet(centos 7) and tried to access it via both putty and mobaXterm and I got the error network error : connection timed out so I destroyed the droplet and created a new one too and got the same error :|

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Answer 10

Fz94 April 11, 2017

ok my issue is fixed

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allwebtuts April 12, 2017

fixed?
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Answer 11

allwebtuts April 12, 2017

fixed?
Reply Report

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