Question

Droplet stuck restoring snapshot

Posted March 8, 2021 113 views
Backups

Hi we attempted to restore a droplet from a droplet backup today via the web interface and it appears to have hung at 50% complete.

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2 answers

Hi @magosis,

This is quite strange and the possibilities can be endless. In such cases where you’ll need access to see what’s going on, I’ll suggest contacting DigitalOcean’s Support who will be more than happy to assist you with your issue

https://www.digitalocean.com/support/

What I can suggest as well is as soon as you have a ticket number to let me know so that we can speed up the process for you.

Regards,
KFSys

Hello, @magosis

If the process is stuck for a while you can try to re-load the page and see if there will be any progress or if it will fail with an error message. Also, you can reach out to our support team and they can check this on your behalf.

https://www.digitalocean.com/support/

Regards,
Alex