email verification not delivered

I’m trying to move account ownership to a new person. She received the invite, but the email verification code isn’t being delivered to her email. I’ve had her check her SPAM folder and she isn’t seeing anything from Digital Ocean.

What else can she do?

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Hello there,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

Hope that helps! Alex

Hey there @hff, thanks for the question! One other thing she can do is whitelist the DigitalOcean email address, but other than that, she should open a support ticket with DigitalOcean so that Support can look at the email deliverability of those emails directly and advise.

I hope this helps!