On July 9th, DO alerted me to a reboot due to physical node issue. Later that same day, DO alerted me to an emergency migration to occur on the 10th.
This isn’t the first time I’ve encountered this so I wasn’t worried. However, come today (Monday, the 11th) the server is apparently “locked by DO staff” with a notice saying a ticket has been opened to explain why. No ticket exists and DO support is going on 2 hours without responding to the ticket I created.
If migration failed and destroyed data we need to know immediately to begin recovery from backup.
Is there any means of contacting Digital Ocean support directly? Radio silence isn’t helping.
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Hey @jasonridesabike,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
Hope that helps! - Matt.
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