I just made a payment and the money was charged to my credit card but I received an error message and when I tried to save my payment method again it tries to charge my credit card again, I don’t wanna pay again it seems like the system has stolen my money, what can I do in this case, I opened a ticket but still don’t get any response :(
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Hey @jdominguezc26,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
Hope that helps! - Matt.
Hey Matt! sure, this is the number of the ticket #3451818 thanks for your help, well I thought that maybe I can get some help from here there is a category that says billing and that’s why I opened the discussion, I’m really new using Digital Ocean and its products that’s why I opened this kind of discussions over here, Thanks again for you help.
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and SMBs
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.