Error 521 website down, backup corrupted

I am facing an error 521 for my website and so far haven’t found a solution (I am not at all technically savvy, getting help from professionals).

It seems like the mistake I made is to create a snapshot without powering down my droplet. Could this really result in me losing all the data on my website? Can’t access my Wordpress admin console or my website. I don’t have any other backups either. So far tried restoring and rebuilding the droplet to no effect.

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Can you sftp into the droplet?

What do you see when you try to go to your wordpress admin console?

Did you get a new IP address on your droplet when you re-created it? If so, you might need to update your DNS.

Also, you might consider disabling cloudflare or whatever cache you are using while you trouble-shoot

Please i am facing the same issue, i have even tried data recovery but digital ocean support hasn’t been helpful at all. My cloudfare points to the ip on digital ocean which is But if i ping the website i get

Yes, a 20gb block of storage will cost you $2.00 a month, but you would need to have someone set up the backup script, and then if you ever needed to restore you would (maybe) have to find someone to restore your site from the backups…

Vaultpress looks like it is 9.00 per month…I have never used it so I do not know how easy it would be to restore from their backups…which is when it will really count. If your website is down, you will not be able to login and press a button.