Error: failed to get droplet info

For the last three days, whenever I open the Droplet Console, the console window shows the following error:

Error: failed to get droplet info

The droplet is running Ubuntu 20.04.

A colleague can, however, open the console using his account.

I have tried restarting the droplet, but the problem persists.

I would really appreciate any help in resolving the issue.

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Bobby Iliev
Site Moderator
Site Moderator badge
May 25, 2023
Accepted Answer

Hey @mankagunda,

As your colleague is able to open the console, it sounds like this could a browser extension causing the problem for you.

I could suggest a few things:

  • Check your browser web console and see if you are getting any errors in there
  • Try using a different browser to see if the issue persists
  • If you have a VPN, try disconnecting and check if this has any effect

If the issue persists, please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

Hope that helps!

- Bobby.

Try DigitalOcean for free

Click below to sign up and get $200 of credit to try our products over 60 days!

Sign up

Featured on Community

Get our biweekly newsletter

Sign up for Infrastructure as a Newsletter.

Hollie's Hub for Good

Working on improving health and education, reducing inequality, and spurring economic growth? We'd like to help.

Become a contributor

Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.

Welcome to the developer cloud

DigitalOcean makes it simple to launch in the cloud and scale up as you grow — whether you're running one virtual machine or ten thousand.

Learn more
DigitalOcean Cloud Control Panel