By Ishan
Mr.
Hello DigitalOcean Support,
I’m writing to express my frustration regarding the complete lack of response to a support ticket I created four days ago (Ticket #9318150). It’s really disappointing to see such delays, especially when this issue is critical to my ongoing project. I understand that the support team might be dealing with a high volume of requests, but four days with zero communication is simply unacceptable.
I expect at least an acknowledgment of the issue, if not a full resolution by now. If more information is needed from my side, I’m ready to provide it, but I shouldn’t have to chase for updates like this.
Please escalate this matter and get back to me ASAP. My project is on hold, and further delays are not an option.
Thank you.
Best regards, Ishan
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Hey @tereishan,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)
Hope that helps!
- Bobby.
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