Gitlab reset Password for root

Hi there,

Is it a GitLab Enterprise Edition that you are running on your Droplet? If so what you could do is to use the Rails console to reset your GitLab user password as described in the docs here:

https://docs.gitlab.com/ee/administration/operations/rails_console.html

Basically, you will need to do the following:

1. SSH into your Droplet where GitLab is installed.

   ssh [your-user]@[your-droplet-ip-address]
   

2. Open the GitLab Rails console. If you installed GitLab via the Omnibus package, you can open the Rails console with:

   sudo gitlab-rails console
   

3. Locate the root user and change the password. Once in the console, enter the following commands:

   user = User.where(id: 1).first
   user.password = 'new-password-here'
   user.password_confirmation = 'new-password-here'
   user.save!
   

4. Exit the Rails console by simply typing:

   exit
   

5. Now, go to your GitLab login page and use root as the username and the new password you just set to log in.

6. If you have two-factor authentication (2FA) enabled, and you also lost access to it, you can disable it from the Rails console:

   user = User.where(id: 1).first
   user.two_factor_enabled = false
   user.save!
   

Let me know how it goes!

Best,

Bobby

Heya,

I’ll also point you in direction to use the rails console to reset your password. You can follow the steps Bobby listed and also check this article in Gitlab’s docs:

https://docs.gitlab.com/ee/security/reset_user_password.html

Hope that this helps!