Question

How do I know I've received 100$ credit which was sent in an email to me.

Posted February 5, 2020 1.8k views
DigitalOcean Accounts

I’ve received an email, that says I’ll be granted a 100$ credit in case I sign up. I did sign up but don’t see any money available for my account. All that I see is the current usage amount which is 0$.
Have I missed something? How can I verify a balance available for me to use on DigitalOcean?

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1 answer

Hi @geo5318,

I would assume you’ve received a promo code over your e-mail, is that correct? The promo codes can be added from the Billing page in the Promo code section. In order to create your first Droplet, you must have a valid credit card on your account or make a PayPal deposit even when using a promo code.

You can check this link for more information:

https://www.digitalocean.com/docs/accounts/billing/payments/#promo-codes

If you’ve added a valid credit card or if you’ve made a PayPal deposit you should be able to add the promo code.

Hope this helps!

If your case is different, and you just received a link that grants you this 100$ credit, adding a valid credit card or making a PayPal deposit should actually give you the 100% credit.

Regards,
KDSys

  • Actually there was no code. Only this message with a link to sign up below:

    We invite you to try using DigitalOcean with Terraform, and by clicking below, you can create a new account with $100 in free credit. If your business could use some help getting started, please get in touch with our sales team.
    
  • Hello, I have the same issue, I’ve registered through a promo link, and after creating my account and setting up the payment method I wrote the promo code on the billing page and I got a message that confirmed the promo code worked.

    But, I can’t seem to find any “current balance” kind of section to verify that I indeed have the 100$ and I won’t be using my credit card for my future spendings.

    • Hey @geo5318,

      In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

      Please reach out to DigitalOcean’s amazing support team who will be more than happy to assist you with your account issue! :)

      https://www.digitalocean.com/support/

      Hope that helps!
      - KFSys.