Question

HOW DO I MAKE A PAYMENT WHEN THE SYSTEM IS DOWN?

Posted June 21, 2019 221 views
DigitalOcean

YOU DO NOT RESPOND TO SUPPORT TICKETS, NOR DO YOU HAVE A SUPPORT NUMBER. IS IT TIME FOR ME TO MOVE TO AZURE?

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eyeboah
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eyeboah
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2 answers
MattIPv4 June 21, 2019

Hi there @eyeboah,

Do you have a ticket number so that we could look into this further for you?

- Matt.

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eyeboah June 21, 2019

I have fixed it myself, I had to remove my card details (which haven’t changed) and re-add them before it would accept the payment. What is the problem preventing a timely response to support tickets?

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  • MattIPv4 June 21, 2019

    Hi @eyeboah,

    Awesome, glad you got it sorted! Unfortunately, support are currently experiencing longer than usual response times as they are working to improve the system in place for support. Apologies from all of us for the inconvenience caused by this!

    - Matt.

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