Question

HOW DO I MAKE A PAYMENT WHEN THE SYSTEM IS DOWN?

YOU DO NOT RESPOND TO SUPPORT TICKETS, NOR DO YOU HAVE A SUPPORT NUMBER. IS IT TIME FOR ME TO MOVE TO AZURE?

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I have fixed it myself, I had to remove my card details (which haven’t changed) and re-add them before it would accept the payment. What is the problem preventing a timely response to support tickets?

Hi there @eyeboah,

Do you have a ticket number so that we could look into this further for you?

- Matt.