Question

How do I re-open an account that has been deactivated

Our company inherited administration of an app that relied on a Digital Ocean database, but the previous admin seems to have disabled the account. If we provide you with new billing information, would it be possible to restore the database?

I emailed support directly and tried Twitter direct message: Ticket ID:1336955

Please let me know what our available options are.


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In general, accounts are non-transferrable. If an account has been deactivated this means that all droplets and services on it have been deleted so creating a new account would be easier and you’ll end up with the same thing. That being said, our support team should be able to assist in that ticket with providing more information.