How Do I Unlock my Droplet?

Posted September 16, 2015 4k views

Recently, my newly created droplet has been locked by DO staffs. I don’t know whats wrong. Even i am unable to follow their documentation. Please tell me what can i do next? I really need it within 18th this month.

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2 answers

Thanks for reaching out. I took a look and appears that you have resolved this issue with our support team. A droplet or account lock may be placed on an account for one of a few reasons. Usually this is either due to non-payment or an abuse issue. If a droplet under your control becomes compromised and is a threat to the network or other users’ droplets an account may be locked until the issue is resolved. In all cases, if a lock is placed on your account or a droplet on your account you should open a ticket with our support team and they will guide you in resolving any issues and getting things re-activated.

  • I actually am currently dealing with this issue now.

    • Same here, I got a very, very vague email about the droplet being locked. It said because a back-up was incomplete, they locked the droplet.... I might be missing a very valid point here because I don’t see one, whatsoever. The fact that they can do this, without any valid reason is very troubling

Please help me, My account is locked. If there is some data I have not completed please send a ticket to my email ..