I sent in a support ticket regarding my account ban, 8 days ago I finally got a got a response and answered immediately because as soon as I tried to log in, I still got the message that my account has been locked

Hi there,

Thank you for your interest in DigitalOcean! To ensure the safety and security of the platform for our users, and to prevent cases of payment fraud or identity theft, we'd like to request additional verification from you in order to move forward with your request. If you login to your account, you will be prompted to verify your identity. Please let us know if you have any questions. 

Thank you,
DigitalOcean Support

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Do I have to sign in through some other endpoint or has the issue not been resolved at all when I still get the message?

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1 answer

Hey @pandaniell,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

If you’ve logged to your account and you’re not prompted to verify your identity, please get back to our support team who will be more than happy to assist you with your account issue!

You can reach them using the link bellow:

https://www.digitalocean.com/support/

Hope that helps!

Regards,
Alex

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