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How Long Do Support Take To Reply?

Posted on August 10, 2019

Hi All,

I have site down issues which started 3 days ago. I have put in 2 support tickets but it is not 36hrs since the first one and no reply. How long do these people normally take to reply as this is truly unacceptable. If support happen to be reading this the refs for the 2 support tickets are: ref:_00Df218t5m._500f21SIgQD:ref and ref:_00Df218t5m._500f21SIsvV:ref

Thank you

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