Question

How to check credit balance?

I signed up via a referral and it said before I signed up that I would get $100 worth of credits valid for 60 days. However, when I go in “Billing”, I don’t see any information about any credit. How can I check whether I actually have credit or not? And if I don’t have credit, why didn’t I get it?

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Hello there,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue!

https://www.digitalocean.com/support/

Hope that helps!

Alex

I have the same problem as well, I can’t seem to find my promotional credit anywhere on the control panel. I signed up directly on the Digital Ocean website and it explicitly stated that I’d get $100 for 60 days upon signing up as a new customer

I have the same problem, I can’t see promotional credit anywhere in my account, yet signed up through an affiliate link advertising $100 credit for the first 60 days of the account.