Question

HOW TO CONTACT DIGITAL OCEAN BY PHONE?

  • Posted January 12, 2015

Does anyone have a phone number for digital ocean?

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My website is down and I submitted a ticket for help to upload the SSL certificate. How long before a reply to my ticket? I wish I could contact a person via phone.

I paid the money to Digital Ocean via Paypal debit card and after paying them my account gets blocked and also money debited for my account.

digitalOcean says While your credit is active, you will not be charged. but my money is debited why?

my email is mastersg161616@gmail.com

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Same here…one of my production server has been locked for couple days. Have been waiting for two days and no response yet. This kind of critical situation required high prioritized quicker response.

Digital ocean doesn’t offer phone support. You can only contact them via the forums, Twitter/facebook/Linkedin/Google+, ticket, and e-mail.


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Hi! DigitalOcean does not offer phone support at this time. We’re happy to help here on the community site as best we can, and you can always open a support ticket directly in the control panel.

This is really pathetic seems like you guys dont even care to respond my 4 sites are down i have opened multiple tickets and not a single response ???

I have the same bad experience. After half year of using DO we have terrible network issue and nobody answers my ticket. We have hundreds of upset customers. We are going to move out from Digital ocean because of that.

I did create a ticket, but your response team is too slow. My server is down and my 5 websites are offline. I am losing my money and no buddy is replying.

It’s been 10 hours.

i’m in a similiar sitation. i’m frustrated because i’m experiencing issues and the support response time is poor. i can’t ever run a production environment if i’m forced to use ticket/email support AND Digital Ocean is response time is very slow.

digital ocean is the worst company that i haven’t saw still today , they have debited my amount from my account and saying card is invalid , if my card is invalid then how did they debited the amount from my account ?

similarly all the sites that my partner hosted in DO are regularly crashing .

please don’t prefer Digital Ocean …

same here, waiting for a response to the ticket: #5781441, no connection to the droplet on a productive server.

https://prnt.sc/26ji1qq

very scary and disappointing not to have anyone to talk to…

Basically the guy above summarized this situation well… very scary. Very scary indeed. The networking on my database for my production server went down… sent an email, obviously needed this resolved within minutes. Hours? thats worst case scenario. Days? ridiculous, this is where people start getting fired. Anyways after waiting about 5 hours, I realized I was on my own and fixed the problem myself by rolling a new server, based on a clone of the old one, of course this fixed the problem because I got new hardware. And the status of my ticket? still unanswered 24 hours later. People are going to say, ‘high ticket volume’, 'covid’ etc etc, but who cares. DO has a war-chest of cash and is well funded, I dont think many developers can accept the 'your on your own’ reality, when dealing with production websites, but I would be wrong.

Really upsetting situacion, I am having my servers down since 4 days ago, still not any answer from guys at DO. We are retiring our other droplets because of this situation.

dose anyone from Digital ocean reads any of the customers . Their service is sooooo bad. My web site has been down for more than 7 hours . No on line chat No phone number I guess this company is one man show. Just like everyone else i am going to start shop around for another service provider.

Digital Ocean charges fees for their services but does not provide a phone number for customer support. I find it challenging to convince our clients to use Digital Ocean for their projects as a result.