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HOW TO CONTACT DIGITAL OCEAN BY PHONE?

Posted on January 12, 2015

Does anyone have a phone number for digital ocean?

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These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Andrew SB

January 13, 2015

Pinned Answer

Hi! DigitalOcean does not offer phone support at this time. We’re happy to help here on the community site as best we can, and you can always open a support ticket directly in the control panel.

estebantapiasch

October 28, 2019

Same to me. I have a very serious situation with some droplets and nobody answers me

davidbe0154171d52e4394dae5

October 2, 2019

I can easily open and review tickets but also experiencing growing concern over the time delay as well for DO support–although DO has been very helpful thus far.

Earlier today I was on a support call with Google for a GSuite issue and they called me back within 1 min and screen shared to solve an admin issue then next min. If I need help with Wix I get a 3 min call-back response. With Squarespace, they don’t do phone support–only email. While Squarespace tries very hard, it’s too long a turnaround time with them although SS is an excellent SaaS product.

With my Hosting company, Hostpapa, tech support is available immediately when I call for troubleshooting–always been reliable so far. Digital Ocean is a mission-critical service so I also recommend that they improve response times and accessibility options and spend more on support. The features and UX are excellent but support is also a key differentiator. The pressure to be fully responsive is on us all. My client is still waiting for a fix and I cannot even login to DO because I am waiting for my DO accounts to be merged. Why? The DO server created a second account when using Goggle sign-on. Same account but updated email. If the email on file is different a new account is created. Make sense but no agile fix. I hesitated to delete that new account and re-login because it just might cause more confusion. In short, it’s not easy for any business to be fully responsive in real-time but hope DO is working on a stronger support experience. We only find out how challenging it is when we are in crisis mode. In my case, I cannot solve my problem by reading FAQs or using the DO knowledgebase.

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