How to increase Request Timeout on App Platform?

I have a web application that processes Excel files. Sometimes, some excel files are bigger than usual and need a bit more time. However, the request times out after 30 seconds (Error Code 504).

Now, is it somehow possible to increase the timeout to, e.g. 45sec. / 60sec.? Please note, I am using DO’s app platform.

Thanks in advance.

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Bobby Iliev
Site Moderator
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April 12, 2022


I’ve recently answered a similar question here:

Basically, setting the timeouts in the run command in the Procfile file should work:

web: gunicorn app:app --timeout 100

But note that there is a hard set 100s timeout in the App platform for requests that unfortunately can’t be changed.

However, if the request is timing out in 30 seconds that could be due to resource exhaustion.

Please reach out to our amazing support team who will be more than happy to assist you with this :)

Hope that helps!

  • Bobby.