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I can't even login into my account. I have to crate a new one to ask for help.

Posted January 13, 2020 216 views
DigitalOcean Accounts

The 6 numbers to verify my account does not send to my email: andre@marketic.com.br

Could you guys please check this, one week of my website down; stopped all campaings of google and IG. Help, please;

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andrematsutani
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andrematsutani

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KFSys January 14, 2020

Hi @andrematsutani,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

I would like to confirm the link is available even if you haven’t logged in your account.

Additionally, this might be something you’ve already tried however did you try and check your SPAM folder?

Regards,
KDSys

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