Report this

What is the reason for this report?

I cannot access 2 of my droplet, the other are fine. How to know whats wrong?

Posted on June 3, 2016

So I have 3 droplet. 2 of it suddenly cannot access from browser, ping return timeout, I can login and see there’s nothing related to bandwith. I can open via web console all of them.

Any guidance how to do troubleshooting on this?



This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Have you attempted to restart your web server on those droplets, or checked the logs?

Based on your tags you are running Apache. If this is on Ubuntu you can run

service apache2 restart

to restart apache. You can check your error logs by looking at the file /var/log/apache2/error.log

If restarting your web server brings things back up, please share the last lines of the error log before it shut down here and I’ll be happy to help you track down the problem.

The developer cloud

Scale up as you grow — whether you're running one virtual machine or ten thousand.

Get started for free

Sign up and get $200 in credit for your first 60 days with DigitalOcean.*

*This promotional offer applies to new accounts only.