Question

I cannot see my droplet, only billing and support is visible.

Posted February 26, 2016 1k views
DigitalOcean

I cannot see my droplet, only billing and support is visible. I know, I should open a support ticket, but when I click on “Create Ticket” button, it stays there nothing happens, so I am unable to open support ticket.

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KalpeshDShah200
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KalpeshDShah200
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ryanpq February 26, 2016

That’s no good. You can also open a ticket by emailing contact@digitalocean We are not seeing any widespread issues like what you’re describing but our support team will be happy to help you get this resolved.

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jhann March 21, 2018

It’s widespread for everyone I work with!

Clicking on support goes to https://cloudsupport.digitalocean.com/s/ . That does not let us login; clicking “Log In” brings us back to https://cloud.digitalocean.com (note that this is no longer cloudsupport subdomain).

For years now, you have not fixed this. I’ve had to resort to sending emails for tech support. Same for everyone I have ever worked with using DigitalOcean!

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