Question

I Lose 10$ from my account and I don't know how because I used 100$ credits

Posted January 6, 2022 127 views
API

I Lose 10*$ *from my account and I don’t know how because I used 100$ credits.
I am a student and i just creat 3 droplet and i use them less than 2h and i remove all droplet.
Can i get back my mony?

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2 answers

Hello @yassineabidar

Sorry for the issue! In order to dig in more, we request you to open a ticket to our customer support team, who can access your account and provide some insights.

https://www.digitalocean.com/support/

In general, the $100 credits will be valid for only 60 days and after that the credit card on account will be charged automatically. We can confirm more once you open a support ticket.

Hope this helps!

Cheers,
Sri Charan

Hey @yassineabidar,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue!

https://www.digitalocean.com/support/

Hope that helps!
Regards,
Alex