By knilesh01
Hi, I’m running my personal mail server on my machine, and I need that for my work.
It’s really annoying to see no response to my tickets.
I know to practice these things and I know how to secure a mail server, I have all the security practices in place like:
- Only I have access to the server with SSH Key, Password based login is disabled.
- I have a working firewall
- I have proper DNS records in place so that IP won’t be black listed
- I have all the security certificates installed
- I have all the anti-spam measures in place. Such as spam filtering, rate limiting, and sender authentication (SPF, DKIM, DMARC)
And I acknowledge the risk of associated with port 25 being open, and I’m committed to mitigating those risks effectively.
But even though all these things, Digital Ocean is not responding to my ticket and not opening port 25.
HELP!
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Hey @knilesh01,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
Hope that helps! - KFSys.
Hey @knilesh01,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)
Hope that helps! - KFSys.
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